Privacy policy - Careers Help

Effective Date: May 2025

At Careers Help, we are committed to protecting your privacy and handling your personal information in a safe and responsible manner. This policy outlines how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect the following personal and sensitive information from you:

  • Full name

  • Contact details (email, phone number, address)

  • Date of birth

  • Education and employment history

  • Career goals and interests

  • Session notes or assessments

  • Any other information you choose to share with us during our work together

For under 18 clients, we may also collect parent/guardian contact details and school-related information.

2. How we collect your information

We collect information directly from you when you:

  • Book or attend a session

  • Fill out an online form or intake questionnaire

  • Send an email, message, or call us

  • Visit our website or social media (only basic data via cookies or analytics)

3. Why we collect your information

We collect your personal information so we can:

  • Provide career counselling, coaching, and related services

  • Communicate with you about appointments and resources

  • Tailor our support to your individual needs

  • Maintain accurate records for quality and safety

  • Meet any legal or ethical obligations

4. How your information is stored

Your information is stored securely using password-protected digital systems and cloud-based storage. Only authorised personnel have access. We take all reasonable steps to protect your information from loss, misuse, unauthorised access or disclosure.

We retain your records for as long as required for legal or professional purposes, after which they are securely deleted.

5. Disclosure of your information

We do not share your personal information with third parties without your consent, unless:

  • Required by law

  • There is a serious risk to your safety or the safety of others

  • You are referred to another professional and consent to this referral

If you are under 18, we may involve a parent or guardian where necessary, and always with appropriate discretion.

6. Access and correction

You have the right to request access to your personal information and to request corrections if it is inaccurate. To do so, please contact us using the details below.

7. Use of website and cookies

Our website may use cookies or third-party services (e.g. Google Analytics) to improve your user experience. You can choose to disable cookies in your browser settings.

8. Complaints and concerns

If you have concerns about how your personal information is handled, please contact us. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact us

If you have questions or wish to access your information, please contact:

Belinda Murrell

Email: careerhelp101@outlook.com

Phone: 0424059600

Location: Wodonga VIC

10. Policy updates

This policy may be updated periodically. The most current version will always be available on our website.